1 00:00:00,000 --> 00:00:04,460 Visita Mikael Books en Facebook para ver más contenido de libros en inglés. 2 00:00:04,680 --> 00:00:10,700 Unit 19, page 327, exercise 6, listening. 3 00:00:11,960 --> 00:00:16,660 All right, folks, we're ready to start part 2 of the workshop. 4 00:00:17,300 --> 00:00:20,340 Let's just review the points we made before. 5 00:00:21,080 --> 00:00:26,760 As you know, it's crucial to be able to remember and use clients' names. 6 00:00:26,760 --> 00:00:32,140 Sometimes, clients like to be called by their names, so it's good business. 7 00:00:32,800 --> 00:00:38,160 That's why it's so important to get people's names into your short-term memory. 8 00:00:39,000 --> 00:00:40,240 How do you do this? 9 00:00:40,920 --> 00:00:45,300 First, be sure to say people's names out loud when you meet them. 10 00:00:46,180 --> 00:00:51,560 Second, make sure that you notice one particular thing about each person 11 00:00:51,560 --> 00:00:54,980 and link that thing with the person's name. 12 00:00:54,980 --> 00:00:56,200 For example, 13 00:00:56,760 --> 00:01:00,380 suppose the person has strong, prominent eyebrows, 14 00:01:00,780 --> 00:01:04,260 and suppose the person's name is Ed. 15 00:01:04,740 --> 00:01:09,760 You can link the E in eyebrows with the E in Ed, 16 00:01:10,160 --> 00:01:12,160 and then you have an easier... 17 00:01:13,160 --> 00:01:15,600 Yes, may I help you? 18 00:01:16,020 --> 00:01:18,440 Yes, my name is Kiyoki Kendall. 19 00:01:19,300 --> 00:01:23,940 Excuse me, Mr. Kendall, but we're in the middle of a workshop here, 20 00:01:23,940 --> 00:01:25,040 and I'd really like to... 21 00:01:25,040 --> 00:01:25,880 I won't keep you long. 22 00:01:26,760 --> 00:01:28,260 I'm from the university police. 23 00:01:28,820 --> 00:01:30,420 I want everyone to stand up. 24 00:01:31,120 --> 00:01:32,040 Quick, everyone. 25 00:01:34,540 --> 00:01:37,920 Some money has been stolen from the financial office, 26 00:01:38,200 --> 00:01:40,000 and I need to inspect your belongings. 27 00:01:40,780 --> 00:01:45,640 Please empty your purses and backpacks and your pockets onto your desks. 28 00:01:46,100 --> 00:01:48,670 Thank you. 29 00:01:49,110 --> 00:01:50,950 You have all been very cooperative. 30 00:01:51,850 --> 00:01:53,550 You may put your things away now. 31 00:01:53,870 --> 00:01:54,330 Thank you. 32 00:01:55,170 --> 00:01:55,590 Aloha. 33 00:01:56,570 --> 00:01:58,370 What in the world? 34 00:01:58,490 --> 00:01:59,410 What was that about? 35 00:01:59,790 --> 00:02:01,230 Come on, you guys. 36 00:02:01,330 --> 00:02:02,470 He wasn't for real. 37 00:02:02,850 --> 00:02:03,230 What? 38 00:02:03,650 --> 00:02:04,450 Are you kidding? 39 00:02:05,070 --> 00:02:06,130 Didn't you notice? 40 00:02:06,510 --> 00:02:07,650 He wasn't in uniform. 41 00:02:08,570 --> 00:02:12,670 Besides, Marsha, you didn't really act like this was a real interruption, 42 00:02:13,090 --> 00:02:15,510 so this must have all been planned. 43 00:02:16,210 --> 00:02:18,170 Yes, Mike, you're right. 44 00:02:18,530 --> 00:02:20,090 It was all planned. 45 00:02:20,690 --> 00:02:23,930 But I'll bet he had you going for a minute. 46 00:02:24,350 --> 00:02:25,130 Right, Bob? 47 00:02:25,410 --> 00:02:27,750 I'll have to admit that he did. 48 00:02:28,490 --> 00:02:29,290 All right. 49 00:02:29,610 --> 00:02:33,970 The question is what you got out of the experience. 50 00:02:34,990 --> 00:02:36,990 Let's see what you remember. 51 00:02:37,850 --> 00:02:39,370 How was he dressed? 52 00:02:39,670 --> 00:02:46,970 He had on a suit, a tuxedo, actually, but he wasn't wearing a white shirt. 53 00:02:47,590 --> 00:02:48,930 Okay, good. 54 00:02:49,630 --> 00:02:51,470 What color was his shirt? 55 00:02:52,630 --> 00:02:53,670 No one remembers? 56 00:02:54,650 --> 00:02:55,210 All right. 57 00:02:55,950 --> 00:02:57,510 What about his shoes? 58 00:02:58,070 --> 00:02:58,470 Brown? 59 00:02:59,370 --> 00:03:02,950 Sorry, as a matter of fact, they were black. 60 00:03:03,610 --> 00:03:05,090 What was his name? 61 00:03:05,630 --> 00:03:06,870 Uh, I... 62 00:03:06,870 --> 00:03:10,530 I think his first name was Kiyoki? 63 00:03:10,950 --> 00:03:11,690 That's right. 64 00:03:12,270 --> 00:03:13,110 Very good. 65 00:03:14,010 --> 00:03:17,630 Now, why do you think you were able to remember that name? 66 00:03:18,150 --> 00:03:23,190 Well, it's an unusual first name, except maybe in Hawaii. 67 00:03:23,930 --> 00:03:24,310 Good. 68 00:03:24,890 --> 00:03:27,390 Now, what was his last name? 69 00:03:27,930 --> 00:03:28,470 I think it was... 70 00:03:28,490 --> 00:03:29,270 I think it was Kendall. 71 00:03:29,850 --> 00:03:34,650 I don't think I would have remembered it, except for the fact that you repeated it when you said, 72 00:03:34,910 --> 00:03:36,250 Excuse me, Mr. Kendall. 73 00:03:37,070 --> 00:03:37,390 Right. 74 00:03:38,450 --> 00:03:39,010 Excellent. 75 00:03:40,030 --> 00:03:42,790 Now, what was the last word he said? 76 00:03:43,330 --> 00:03:43,930 Aloha. 77 00:03:44,490 --> 00:03:45,310 Very good. 78 00:03:46,010 --> 00:03:48,170 Why were you able to remember it? 79 00:03:48,550 --> 00:03:51,310 Well, it's not the usual way to say goodbye. 80 00:03:51,990 --> 00:03:56,630 Almost everyone knows the word, of course, but people don't say it that much. 81 00:03:57,510 --> 00:03:57,990 Right. 82 00:03:58,490 --> 00:03:59,170 Okay. 83 00:03:59,930 --> 00:04:02,810 Now, let's just sum up the points here. 84 00:04:03,710 --> 00:04:09,610 You were able to remember some of the particulars about our visitor, but not all of them. 85 00:04:10,430 --> 00:04:12,390 It's true that you were distracted. 86 00:04:13,050 --> 00:04:14,170 That was deliberate. 87 00:04:15,070 --> 00:04:21,530 But, most importantly, if you're going to improve your memory and use it well, 88 00:04:21,910 --> 00:04:26,170 you're going to have to learn to focus your attention consistently. 89 00:04:26,810 --> 00:04:28,170 You were able to remember... 90 00:04:28,490 --> 00:04:31,650 You were able to remember the unusual things, and that's a good start. 91 00:04:32,210 --> 00:04:35,170 But it's the ordinary things you have to work on. 92 00:04:35,670 --> 00:04:38,390 You have to pay attention to those things, too.